Frequently asked questions

Private Jet Travel

    Frequently asked questions about private jet rentals

    How long should I arrive before departure

    We advise our clients to arrive 15 to 20 minutes before the scheduled departure. Passengers should plan enough time to go through security, and customs if necessary. Additionally, some airports are subject to slots and it can sometimes be difficult to obtain a new slot.

    Can I choose my flight departure time ?

    Generally, private jet can take off at time requested by clients. However, some airports are not open 24/7 and additional fees may apply if passengers wish to take off or land outside of the airport normal hours of operations.

    Can I travel to secondary or underserved airports ?

    Flying private allows for passengers to get closer to their final destination. However, certain airports are restricted (runway length, approach) preventing specific aircraft to operate on their terrains. Additionally, weather conditions and type of airports can impact a flight and force the crew to divert to an alternate airport.

    Is the price all inclusive? Is VAT included?

    The quote sent by our team is all included except for de-icing, wifi, specific catering request. Each company has its own VTA policy. Certain companies charge VTA on flights performed nationally. Price can vary based on the available and selected operators.

    Can I fly to multiple destinations on the same day ?

    It is possible to optimize your travel and make a few different stops in one day. However, crew duty time cannot be overlooked, and as an average, crews cannot be on duty for over 10 hours.

    Can I travel with my pet ?

    Passengers traveling with a pet should disclose the information our team for two main reasons:
    Some aircraft owners do not allow animals in their cabin, in that case, our team will only offer pet-friendly aircraft.
    Animals travel procedures are complex and are different from one country to another.

    Can I change the schedule or the itinerary of my flight

    Business aviation’s clients can change their flight departure time or even its destination. However, depending on the aircraft’s planning, the updated time or the itinerary change, additional fees can apply.

    Is There parking at the FBO or the business aviation terminal ?

    Handling or FBO offer parking, the team is in charge of parking your vehicle and getting it ready upon your return. On a smaller airport, parking should be made available to all business aviation passengers.

    Do I have to go through boarding formalities ?

    Based on passengers’ destination and nationalities, they have to go through the same immigration procedures as commercial airline passengers. All passengers go through the security check and if needed, customs.

    Is it possible to add a last-minute passenger on my flight ?

    If the aircraft cabin has enough seats and if after adding the extra passengers, the aircraft’s weight does not exceed the maximum take-off/landing weight, then there should be no other restrictions. However, based on the number of additional passengers, fees can apply such as passenger’s taxes or catering budget. Also, in countries where immigration procedures apply, adding a passenger can delay the overall flight.

    Is catering included in the quote ?

    On entry level jets such as Citation Mustang or Phenom 100, only standard catering is included (snacks and drinks). On larger aircraft, catering is included except for special requests such as caviar or fine wines.

    Is deicing included in the quote ?

    Deicing refers to the process of removing frost, ice or snow from the surface of an aircraft before its departure. This procedure is mandatory for the safety of the crew and passengers onboard.

    What are your cancellation terms ?

    Our cancellation policy is stated in our offers as follows:

    • 30% of the flight amount if cancellation occurs after confirmation of the flight
    • 50% of flight amount if cancellation occurs less than 7 days before the flight
    • 80% of flight amount if cancellation occurs less than 48 hours before the flight
    • 100% of flight amount if cancellation occurs less than 24 hours before the flight

    What is an FBO ?

    A Fixed-Base Operator or FBO is an airport-licensed company providing various types of services related to business aviation operations.

    Contact us

    EMAIL

    Direct lines

    Paris : +33 1 41 69 88 88
    Geneva : +41 22 880 28 88